Support
Get help with Ixpenz
Try the quick fixes for common problems, or write to Rustam Samandarov, who runs Ixpenz.
Write to support
support@rsteam.uz
Please include
- The email address you sign in with.
- ChatGPT on the web, desktop or phone.
- What you asked, in your words, and what came back. A screenshot helps.
- The notebook and the record's date, if it is about one record.
Never send your password or sign-in code. Ixpenz never asks for them.
Common problems
Ixpenz stopped working in the chat
The connection between ChatGPT and Ixpenz has expired or was turned off.
- Open Ixpenz in your ChatGPT apps and select Connect.
- Sign in and select Agree and connect. Your notebooks and records stay as they were.
A record went to the wrong notebook
Ixpenz uses the notebook you name, or your default for expenses.
- Say “Move that record to Personal.” A record that moves leaves its project behind.
- Or open the record on the website, choose Edit record and pick the notebook.
Ixpenz asked “Same receipt or second purchase?”
A record with the same amount, date and a similar merchant, or the same photo, is already in the notebook.
- Choose Same receipt and nothing is saved.
- Choose Second purchase and it is saved as a new expense.
An invite link doesn't work
An invite works once and expires after 7 days.
- Ask the notebook's owner for a new link. Owners create it on the notebook's Members and settings page.
A value was read wrong
ChatGPT reads the receipt, and a wrong digit can slip through.
- Say “The amount should be 254,000.” The old value stays in the record's history.
- Or correct it on the website.